Everything restaurants typically ask before placing their first order. Don't see your question? Email sunny@layercompany.in.
Our MOQ is 2 trays per SKU per order. You can mix and match different SKUs (e.g., 2 trays of Tiramisu + 2 trays of Chocolate Truffle) in the same order.
We deliver within 48 hours of order confirmation anywhere in Bangalore. Same-day delivery is available for established accounts on request.
Currently we deliver only within Bangalore city limits. We're expanding to other South Indian cities in 2026 — get in touch to register interest for your location.
Products are delivered in insulated cooler boxes with dry-ice packs, maintaining −18°C throughout transit. Each tray is sealed and labeled with SKU, batch number, and best-before date.
All products have a 90-day shelf life when stored frozen at −18°C from the date of production. The exact best-before date is printed on each tray.
No. Any standard commercial or domestic freezer at −18°C is sufficient. Tray dimensions (380 × 280 × 60 mm) are compatible with standard GN (Gastronorm) shelving.
Move from freezer to refrigerator (4°C) 2–4 hours before service for best texture, or thaw at room temperature for 30 minutes for express service. Chocolate Mousse can also be microwaved for 30 seconds from frozen.
No. For food safety and texture quality, do not re-freeze any product after thawing. Thaw only what you'll serve in that shift.
Prices are quoted per tray, exclusive of 18% GST. Volume discounts apply for orders above 10 trays per month. Contact us for a customised quote.
We accept bank transfer (NEFT/RTGS/IMPS), UPI, and corporate cheques. Credit/debit card payments are available for orders under ₹25,000.
New accounts pay in advance for the first 3 orders. Qualified accounts may receive 7-day credit terms based on a credit assessment after the initial trial period.
Yes, for partners with a minimum monthly commitment of 50+ trays. We can develop custom SKUs or modify portion sizes. Lead time: 4–6 weeks for custom development.
All four SKUs in our Phase 1 range are vegetarian (no eggs in Biscoff). Detailed ingredient and allergen information is available on request.
Yes. Eligible restaurants and cafés can request a free sample tray. Fill out the contact form or WhatsApp us at +91 96861 42860.
Existing customers can reorder via WhatsApp (+91 96861 42860) or email. Your dedicated account manager will confirm pricing and delivery within 4 hours.
Contact your account manager or email sunny@layercompany.in within 24 hours. See our Shipping & Returns Policy for details.