Privacy Policy

1. Who we are

Layer Co. ("we", "us", "our") is a Bangalore-based B2B dessert supplier. We respect your privacy and are committed to protecting your personal information in accordance with the Digital Personal Data Protection Act, 2023 (India) and applicable laws.

2. Information we collect

We collect the following types of information when you interact with our website or place an order:

• Identity & contact — name, business name, phone number, email address, city.
• Business details — type of establishment, order preferences, delivery address.
• Transaction data — order history, invoice details, payment status.
• Technical data — IP address, browser type, device, pages visited (collected via standard web analytics).

3. How we use your information

• To process and fulfil your orders.
• To respond to enquiries, sample requests, and customer support tickets.
• To send order updates, invoices, and operational communications.
• To improve our products, services, and website experience.
• To comply with legal and tax obligations.

4. How we share your information

We do not sell your personal data. We only share information with:

• Logistics and delivery partners (for fulfilment).
• Payment processors (for secure transaction handling).
• Cloud hosting providers (e.g., Netlify for website operation).
• Tax and regulatory authorities (where legally required).

5. Data retention

We retain customer data only as long as needed to fulfil orders, comply with legal obligations, and resolve disputes. Inactive customer records are reviewed annually and securely deleted or anonymised when no longer required.

6. Cookies

Our website uses essential cookies to remember your preferences and analytics cookies (anonymised) to understand site usage. You can disable cookies in your browser settings, though this may affect site functionality.

7. Your rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.

To exercise these rights, email sunny@layercompany.in.

8. Security

We use industry-standard measures including HTTPS encryption, restricted access, and secure cloud hosting. See our Security Policy for more details.

9. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available at layercompany.in/privacy. Material changes will be notified to active customers via email.

10. Contact

For privacy-related queries, contact sunny@layercompany.in.